We're a small team based in Australia. Email us and we'll get back within a few business days — usually faster.
Or write to: tatosdeveloper@gmail.com
Send us your account email plus a description of the issue. Screenshots help.
tatosdeveloper@gmail.comMost replies arrive within 1–3 business days. Bug reports with screenshots get bumped to the front.
Subscriptions are billed by Apple or Google. Cancel any time in your App Store or Play Store account settings.
Open the side drawer → tap your hero. From the kid switcher tap "Add another hero", or open Profile → Edit Profile → "+ Add another kid".
Sign in with the same account you used before. We sync favorites, history, and XP automatically once Firebase Auth recognizes you.
Subscriptions are billed by Apple or Google, so cancellation happens in their settings: iOS — Settings → Apple ID → Subscriptions. Android — Play Store → Profile → Payments and subscriptions.
Refunds are handled by the store. Visit reportaproblem.apple.com for App Store purchases, or open the Play Store order history for Google purchases. Email us if you'd like us to help.
We can't see your PIN — it's stored encrypted on your device. Email us from the address linked to your account and we'll guide you through clearing app data so you can set a new one.
Make sure your device has Wi-Fi or cellular data, then close and re-open the app. If that doesn't help, send us the story title and we'll check our CDN.
In the app, open Settings → Account → "Delete account". You can also email us and we'll delete your account and all associated data (favorites, progress, profiles) within 30 days.
In-app: Settings → Command Center → Notification Zaps. Toggle Daily Verse Burst and Story Mission Alerts independently. Your phone's OS-level notification toggle also overrides ours.
Email tatosdeveloper@gmail.com with your account email and a description of the problem. We'll get back within a few business days.